Claims

Registering claims with QIC

Having an accident – and a claim to register – is always a hassle; we know this. We have therefore done our utmost to make registering and managing claims with us as easy and fast as possible Click one of the images below to learn how to easily register a claim with us – if in doubt, or you need our assistance, you can always call 8000 742

Login for claim

Motor Insurance Claims Management

To register a motor claim, you need four documents

If you have an accident with your car, you need two approvals before we can begin repairing your car; 1) the police must approve that repairs can begin (and hence no further investigation is necessary and 2) we have to see the police report and your car before we can ask the workshop to begin the repair

Police Report

The police must give you the original report from the accident (document #1) and a copy of the permission for you to repair the car (document #2)

If the police was present at the scene of the accident, they give you there – if not, you can go to the Traffic Department to get the documents – you can also get these documents from the Traffic officer at our Abu Hamour office directly

CR & Driver’s License

…and then you need to get a copy of both sides of your car registration (document #3) and a copy of both sides of your driver’s license (document #4)

To summarize; you need:

  • Police report from the accident
  • Police approval to repair
  • Copy of both sides of your car registration
  • Copy of both sides of your driver’s license

How to open a Claim:

With these four documents, you can now easily register the claim with us – this can be done in four different ways – if you’re in doubt or have any questions, we’re always more than happy to assist you; all you have to do is call 8000 742 and we’ll do whatever we can to make it easy for you

To open your claim, please do one of the following

Visit www.qic-insured.com

and upload the documents; we’ll get back to you right away

Send the documents via fax

to +974 4448 5858

Visit Us

Visit our Abu Hamour branch with the documents – remember, we have a Traffic Department officer there and he can give you the police reports needed

Things to be aware of with your motor insurance policy

An insurance policy is a financial agreement between QIC and you. To protect your rights and to secure compliance of QIC as a financial organisation, the State of Qatar has mandated how comprehensive and third partly liability insurances works in terms of covers

For Comprehensive Insurances

The owner of the vehicle has to pay a small part of the spare parts used for repairing the car / bike once the car is older than one year. However, this can be waived by purchasing  the ‘No Depreciation of Spare Parts’ Optional cover

Claims repairs will always be done at the car / bike brand’s agency during the first year of registration. Thereafter, QIC can choose to use another workshop of comparable quality. If you wish to ensure your car be repaired at the workshop of the agency, you can buy the ‘Agency Repair’ Optional cover

Important to Know: There are times when your motor insurance does not cover you

There are very few exceptions to the cover of your motor insurance, but they are very important to be aware of – for an exhaustive explanation of the below exceptions, please refer to the policy wordings

The motor insurance does not cover you and the damages you cause if:

  • You’re driving under the influence of drugs or alcohol
  • You do not hold a valid driver’s license
  • An accident happens while you drive at an excessive speed
  • An accident happens if you cross the red light
  • You drive on sand dunes without the Off-Road 360 cover(cover not applicable for bikes)

Home Insurance Claims Management

We will do our best to ease your frustration by making your engagement with us as simple and hassle-free as possible

Please arrange the following documents to register a claim

  • An immediate notification to QIC in writing – email to personal.claims@qic.com.qa
  • A completed Claims form – please find the claims form here
  • A Police Report detailing the nature, extent and cause of loss or damage
  • High resolution photographs of loss or damage
  • An inventory of damaged/lost items with proof of its cumulative value
  • A scope and cost estimate for repairing damaged items (for prior approval)
  • Contact details for arranging a survey
  • A copy of your claim letter sent to third parties (if any), who may be responsible for the damage, thus protecting rights of recovery

With the documents ready, please do any one of the following:

  • Present relevant documents at our Technical Claims department in our Head Office at West Bay
  • Send relevant documents via email to personal.claims@qic.com.qa
  • Send relevant documents via fax to +974 4483 1569. Please note that the fax should clearly mention the preferred medium of contact
  • You can always call 8000 742 for further assistance!

Travel Insurance Claims Management

Upon submission of all documents (as mentioned below) we will open a claim file

      • A duly filled Travelcare Plus Claims form within 30 days of your return – please find the travel claims form here
      • Copies of Qatar ID and travel booking / itinerary
      • All original invoices and bills
      • All property irregularity reports or official written confirmations of a loss
      • All claims must be substantiated with receipts, valuations, medical, police or other report(s) as applicable

In the event of an Inpatient Medical and Curtailment claim, please contact our 24 Hour Claims Assistance  Company Neuron at +971 4382 3600 before QIC’s approval

Medical Expenses

Please contact our 24 Hour Claims Assistance Company Neuron at +971 4382 3600 within 48 hours of admission for in-patient treatment (outside Qatar) or in the event of an emergency repatriation due to death of the insured

Contact our Claims Department

QIC Call Center: 8000 742 – open Saturday through Thursday from 7am-10pm