QIC Insured introduces automated online motor claims management

May 29, 2016 (0) comment

QIC Insured, the retail arm of QIC – Qatar’s leading insurer – has launched an automated online motor claims management service. With this new service, customers can register their motor claims following an accident whether it’s a comprehensive or Third Party Liability (TPL) insurance at qic-insured.com – the new provision offers customers the convenience and ease of filing and tracking motor claims directly without having to deal with unnecessary delays caused by navigating heavy traffic to go a branch or waiting in line to file a claim; now, both filing and tracking can be done the easy way at qic-insured.com

Customers can register their motor claim in a few easy steps: enter policy no and QID, then enter police reference number and select preferred workshop from the provided list of approved workshops. Upon registering, customers would receive a reference number, which could be used to track the status of the claim, know whether the damaged car has been repaired and is ready for collection

Automated vehicle transport services from the customers’ home or place of accident is part of the service and is done simply by checking a box for breakdown service and enter the location of the car (which can be done directly with Google Maps)

Commenting at this new service launch, Salem Al-Mannai, Deputy Group President & CEO QIC – MENA region says, “In our view, four elements determine successful claims processing: customer experience, advanced technology, information and analytics. By offering a web-based, self-service claims management tool, customers would have the freedom to file and track claims from any internet-connected device, at their discretion and at any time of the day. This would also reduce the cycle time and enhance our customers’ experiences across all touch points

He further adds, “Processing a valid claim effectively is of paramount importance as it is when your promise as an insurer is put to test. Bearing that in mind, we’ve ensured to make our claims process easy, transparent, and convenient to enhance interaction with customers and be even more responsive to their needs and requirements in time”

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