QIC Insured opens branch at Abu Hamour and kiosks at Landmark, Villaggio to elevate customer experience
QIC Insured, the retail arm of QIC, Qatar’s flagship insurer yesterday announced the opening of its branch at Abu Hamour and kiosks at Landmark & Villaggio. The new full service outlets are designed to manage all personal insurance products (car, home, boat, personal accident benefit, travel insurances) and claims services with enhanced technology and a welcoming customer service staff. The branch timings for Abu Hamour are from 7am to 3pm from Sunday to Thursday and from 8am to 1pm on Saturdays. The kiosk timings are from 10am to10pm Saturday to Thursday and from 4pm to 10pm on Fridays.
The branch and kiosks were inaugurated by Deputy Group President & CEO QIC- MENA region, Mr. Salem Al Mannai.
Speaking at the opening ceremony of the new branch, Mr. Salem Al Mannai stated, “QIC’s association with Abu Hamour dates back to many years of serving the local community. The opening of the branch is part of our ongoing efforts to bring our personal insurance products and services to all the customers in Abu Hamour and move closer to their requirements. The facilities of the branch have been strategically designed for two main reasons – first, to add convenience and enhance connectivity with our customers and second, to elevate customer experience, satisfaction and loyalty”.
In keeping with QIC Insured’s vision of offering its customers an immersive experience, the new kiosks at Landmark and Villaggio have been designed especially to enhance customers’ convenience. With an open-plan layout, the new kiosks provide more space to welcome customers. The kiosks are equipped with self-service counters for customers to file and track their motor claims easily and seamlessly without having to wait in a line.
Commenting on the opening of the kiosks Salem Al Mannai added, “We’re delighted to be the first in the region to launch fully equipped state- of- the- art functionality areas – the self-service kiosks for managing claims. With this novel service, customers can now file and track motor claims with convenience and ease without having to wait in queues at the counters. Besides, it also highlights our passion for putting innovation and modernity to practice.”
Customers can now file their motor claim using the self-service kiosks in few easy steps: 1) entering policy number and civil ID, 2) entering police reference number and 3) selecting preferred workshop for repair from the provided list of approved workshops. Upon registering, customers would be provided with a reference number, which can be used at qic-insured.com to track the status, receive updates regarding the filed motor claim and be notified once the car is ready for collection.
Moreover, a transport service for the damaged car from the customer’s home/site of accident is included as a part of the service. Customers would simply need to select the option for breakdown service and enter the location of the damaged car manually or via Google Maps. He added, “Bringing convenience to customers has always been a priority for us as is evident in our tagline ‘The Easy Way.’ Going forward, we will continue to transform our distribution channels and revolutionize our product offerings to suit the preference of our customers. It has indeed been a remarkable journey so far and I’m confident that with the support and encouragement of our customers, we will be successful in maintaining a long and successful relationship with them.”
QIC Insured currently has branches at Abu Hamour and Al Khor and kiosks at Villaggio Mall, Landmark Mall and Lulu Gharaffa.